Privacy And Security

ELNUUR PRIVACY POLICY 2023

Elnuur understands and values the significance of safeguarding the privacy of individuals, whether they are customers or third parties, who entrust us with their personal information.

Please review our policy, which outlines how we handle your personal information (Privacy Policy) below.

Our Privacy Policy was established with the inception of Elnuur.

PERSONAL INFORMATION WE COLLECT
In this policy, "personal information" generally encompasses any data that can be used to identify you personally.

We utilize Google Analytics Advertising Features to promote our services. Google and third parties collect traffic data through advertising cookies and identifiers. This enables us to display relevant ads to you on other sites based on your previous visits to our website. If you wish to prevent your data from being used by Google Analytics, please visit Google's opt-out link. You can also learn more about how Google Analytics uses data when you visit our partners' sites or apps at Google's privacy policies page.

The following types of personal information may be collected:

Your name.
Your residential or business address.
Your email address.
Your postal code.
Your gender.
Your age and date of birth.
Your signature.
Your telephone number.
Your proof of identity, such as your driver's license or passport number.
OUR PURPOSE OF COLLECTING YOUR PERSONAL INFORMATION
Our primary reason for collecting your personal information is to offer and promote our products to you. Additionally, we may collect your personal information for various purposes, including:

Providing products/services you have requested.
Communicating with you about our products/services, special offers, and events.
Answering questions and providing advice or information about our products/services.
Engaging with you on social media and digital marketing.
Creating orders, transaction records, and accounts.
Delivering special offers in line with our website's terms and conditions or loyalty program, if applicable.
Sharing your personal information with service providers to assist in providing requested products/services.
Conducting activities related to marketing, planning, administration, fraud prevention, and more to enhance our services.
Resolving any complaints you may have.
Ensuring compliance with relevant laws and regulations.
WHAT HAPPENS IF WE ARE UNABLE TO COLLECT YOUR PERSONAL INFORMATION
Should we be unable to collect your personal information, the following consequences may arise:

We may not be able to provide products or services to you or may not meet the expected standard.
We may not be able to communicate with you effectively regarding information about products/services.
We may not be able to tailor marketing communications to suit your preferences.
Your experience when interacting with us may not meet your expectations.
PSEUDONYMS AND ANONYMITY
If you choose to use pseudonyms or remain anonymous when dealing with us, your use of pseudonyms may hinder our ability to communicate with you effectively or provide you with products and services as described in this Privacy Policy, especially in cases where goods need to be delivered or are subject to age restrictions.

WHAT ROLE DO COOKIES PLAY
We use cookies, not the choc chip types, but snippets of information captured when your device accesses online content. These cookies provide a streamlined online experience, store your personal preferences without requiring manual input, and offer appropriate and relevant content, products, services, and promotions. You can disable cookies by adjusting your web browser settings.

NO UNSOLICITED INFORMATION
We aim to only collect information from you that is reasonably necessary for our business functions. Any unsolicited information you send to us, which we deem not reasonably necessary or directly related to our business functions, may be deleted to protect your privacy.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION
We collect information from you directly unless it is unreasonable or impracticable to do so. Interactions leading to the collection of your information may include:

Joining our loyalty program.
Registering on our website, creating an account, or subscribing to our marketing material.
Using our WiFi service, accessing our website, or interacting with us via social or digital media.
Providing information to any of our team members.
Communicating with us through email, phone, mail, or any other means.
Participating in promotions, competitions, or special events.

HOW DO WE HOLD YOUR PERSONAL INFORMATION
We retain personal information in electronic or hard copy form. Electronically provided information is stored in our computer systems and databases, while hard copy (paper) information is kept in our files, with copies made to our electronic files.

YOUR SECURITY
Security is one of our top priorities. We employ industry-standard security measures to protect your information. We take reasonable steps to ensure your personal information is safeguarded against loss, unauthorized access, modification, disclosure, and misuse.

DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information may be disclosed to:

Our employees, contractors, and service providers.
Related companies and brands.
Business advisors, lawyers, accountants, or other professional service providers.
Loyalty program partners and suppliers.
Third parties with whom we have commercial relationships.
Law enforcement agencies and individuals authorized by law.
Emergency services or government departments as reasonably necessary to fulfill our obligations to you.

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Some of our partners involved in marketing, social media management, and product/order management are located offshore. In certain cases, we may disclose your personal information to these offshore third-party partners and service providers solely for the purpose of serving you. We take reasonable steps to ensure the privacy of your information is not compromised by overseas recipients.

MARKETING
We may send you direct marketing communications and information about our products and services through channels you have selected, including email, text, mail, social media, and other digital channels. You may opt out of receiving marketing communications at any time by responding via the channel through which you received the communication. We do not provide your personal information to other organizations for direct marketing purposes.

HOW YOU MAY ACCESS YOUR INFORMATION
You can access your personal information by logging into our website www.elnuur.com.

CORRECTING YOUR PERSONAL INFORMATION
If you need to update or amend your personal information, please log into our website www.elnuur.com and make the necessary changes.

COMPLAINTS
If you believe your privacy has been breached, please contact us immediately. Our team will acknowledge receipt of your complaint/request within 48 hours and respond within 5 business days. We will work